Users understand, agree, and acknowledge that the Listing Fee, Subscription Fee, Add-On Support Fee, and Extended Support Fee are non-refundable and cannot be transferred or applied to another property listing or service.
If, after subscribing, you (User) happen to contact a property that has already been sold or rented, you can easily report it as ‘Sold Out’ through your account dashboard. Once we verify the claim, we’ll restore the equivalent view count to your subscription. Please note that the subscription fee itself is non-refundable.
In the case of A-to-Z Sale Assistance, the Site Visit & Advertisement Assistance fee will be adjusted against the Marketing Fee payable to Hills & Wills upon sale closure. The user understands and agrees that Hills & Wills reserves the right to decline extended support for reasons including, but not limited to, unsafe access to the site. In such cases, only the fee paid for the extended support will be refunded; the listing fee will remain non-refundable. A user may cancel the A-to-Z Sale Assistance package within five (5) working days from the date of activation and shall be entitled to a refund of fifty percent (50%) of the Site Visit & Advertisement Assistance fee paid.
In cases where any other payment set-offs are agreed by Hills & Wills, such arrangements shall be at its sole discretion, without prejudice to its other rights and remedies available under applicable laws. Hills & Wills does not guarantee the accuracy or timeliness of funds reaching the user’s bank account. In all cases, any refund will be limited to the actual amount paid by the user to Hills & Wills.