Fees paid for property listings, subscriptions, advertisement enhancements and digital promotional services are non-refundable once the respective service has been activated or delivered. Services and associated credits are non-transferable and cannot be applied to another property advertisement or account.
If a user accesses the contact details of a property that had already been sold or rented before such access, the user may report it through the “Sold Out” option in their account dashboard. Upon reasonable verification, Hills & Wills may restore the corresponding contact-view credit to the user's subscription. The subscription fee itself will remain non-refundable.
A refund may be considered where:
Hills & Wills provides online advertising, subscription and digital promotional services only. It does not receive brokerage, commission, booking advances, property consideration or any fee linked to the negotiation, completion or value of a property transaction.
Approved refunds will be processed through the original payment method within 7-10 working days. The time taken for the amount to appear in the user's account may depend on the relevant bank or payment-service provider.
Any approved refund will be limited to the amount actually paid by the user to Hills & Wills for the affected service.
Refund and cancellation requests may be submitted to info@hillsandwills.com with the user's registered details, payment reference and reason for the request.